AI Email Handling Agent
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AI Email Handling Agent
An AI-powered solution that intelligently triages, categorises, and responds to inbound emails across support, sales, and operational inboxes.
This agent reduces manual email handling, improves response times, and ensures messages are routed or answered consistently based on defined rules and business context.
Take control of busy inboxes without adding headcount.
Shared inboxes often become bottlenecks, with emails sitting unanswered, misrouted, or duplicated across teams. The AI Email Handling Agent automatically understands incoming emails, decides what action to take, and either responds, routes, or escalates based on your workflows.
Key outcomes.
- Faster response times across shared inboxes
- Reduced manual triage and sorting
- Consistent handling of common enquiries
- Fewer missed or delayed emails
- Improved visibility and accountability
- Scalable email handling as volume grows
How businesses use this.
Businesses use the AI Email Handling Agent to manage high-volume or operational inboxes more efficiently.
Support Inbox Triage
Automatically categorise support emails and route them to the correct queue or team.
Automated Email Responses
Send accurate, pre-approved replies to common questions and requests.
Lead & Enquiry Handling
Identify sales enquiries and route them to the appropriate pipeline or team.
Internal Inbox Management
Reduce noise in internal inboxes by filtering, tagging, and prioritising messages.
Escalation & Priority Handling
Detect urgent or sensitive emails and escalate them immediately.
CRM & System Updates
Log emails, update records, or trigger workflows based on email content.
A clear first step before building.
In a single structured scoping session, we map your workflows, systems, and requirements to determine exactly how it could & should work for your business.
No assumptions. No generic builds. Just clarity before implementation.
AI Scoping Session
Get Started-
Workflow process mapping
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System integration review
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Rules & pathways
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Clearly priced next steps
Queries about AI email handling agent.
1. Can this send emails automatically?
Yes. The agent can send automated replies for defined scenarios, with safeguards in place.
2. Can emails still be reviewed by a human?
Yes. Emails can be routed for review, approval, or escalation where required.
3. Does this work with shared inboxes?
Yes. The agent is well suited to shared support, sales, and operations inboxes.
4. Can it integrate with our CRM or ticketing system?
Yes. Emails can trigger updates, create tickets, or log activity in connected systems.
5. How long does implementation usually take?
After scoping, most builds are completed within 2–4 weeks depending on complexity.
6. What does this typically cost to implement?
Implementations start from $3,000, with final pricing based on complexity and requirements identified during scoping.
AI Solutions
Looking for pre-built AI solutions?
AI chatbots, phone agents and content built to support your business.
Need stronger digital marketing?
Web, SEO, and digital systems built to support automation, AI, and growth.